Sentara Norfolk General Hospital

Hospital in Norfolk, VA, Medicare certification number 490007. CMS publishes 63 quality measures for it.

Medicare certification

Provider of Services

CCN: 490007The number CMS certifies the facility under, not a provider identifier
Status: Active
Provider type: Hospital – Short-term
Listed by Care Compare as: Acute Care Hospitals
Ownership: Voluntary non-profit - Other
Control type: Other
Participating since: Jul 1, 1966
Last certification: May 13, 2011
Beds: 525
Overall star rating: 4 of 5Care Compare
Most recent change of ownership: May 1, 1996 (1 total)
Address: 600 Gresham Dr
Norfolk, VA 23507
(757) 388-3000

NPI records for this facility 2

Sentara Hospitals
- Air Ambulance
- Norfolk, VA
- NPI 1235205147
Medicare enrollment
Sentara Hospitals
- General Acute Care Hospital
- Norfolk, VA
- NPI 1437119310
Medicare enrollment

Patient survey (HCAHPS) 9

Medicare Care Compare

Cleanliness - star rating Worse3 of 5
- State average 3.72 (computed here)
- National average 3.44 (computed here)
- Period from 10/01/2024
Communication about medicines - star rating Worse2 of 5
- State average 2.85 (computed here)
- National average 2.71 (computed here)
- Period from 10/01/2024
Discharge information - star rating Worse3 of 5
- State average 3.37 (computed here)
- National average 3.31 (computed here)
- Period from 10/01/2024
Doctor communication - star rating As expected3 of 5
- State average 3.52 (computed here)
- National average 3.12 (computed here)
- Period from 10/01/2024
Nurse communication - star rating Better4 of 5
- State average 3.82 (computed here)
- National average 3.43 (computed here)
- Period from 10/01/2024
Overall hospital rating - star rating Better4 of 5
- State average 3.54 (computed here)
- National average 3.29 (computed here)
- Period from 10/01/2024
Quietness - star rating Worse3 of 5
- State average 3.41 (computed here)
- National average 3.27 (computed here)
- Period from 10/01/2024
Recommend hospital - star rating Better4 of 5
- State average 3.8 (computed here)
- National average 3.64 (computed here)
- Period from 10/01/2024
Summary star rating Worse3 of 5
- State average 3.48 (computed here)
- National average 3.27 (computed here)
- Period from 10/01/2024

Complications and deaths 19

Medicare Care Compare

Abdominopelvic accidental puncture or laceration rate Worse2.2
- State average 1.11 (computed here)
- National average 1.06
- Worse than the national rate
- 2,053 patients
- Period from 07/01/2022
CMS Medicare PSI 90: Patient safety and adverse events composite Worse1.38
- State average 0.97 (computed here)
- National average 1
- Worse than the national value
- Period from 07/01/2022
Death rate among surgical inpatients with serious treatable complications As expected177.09
- State average 167.55 (computed here)
- National average 173.3
- No different than the national rate
- 304 patients
- Period from 07/01/2022
Death rate for CABG surgery patients As expected1.5
- State average 2.24 (computed here)
- National average 2.4
- No different than the national rate
- 487 patients
- Period from 07/01/2022
Death rate for COPD patients As expected9.4
- State average 8.63 (computed here)
- National average 8.6
- No different than the national rate
- 74 patients
- Period from 07/01/2022
Death rate for heart attack patients As expected12.2
- State average 11.72 (computed here)
- National average 11.9
- No different than the national rate
- 256 patients
- Period from 07/01/2022
Death rate for heart failure patients As expected9.4
- State average 10.98 (computed here)
- National average 11.1
- No different than the national rate
- 670 patients
- Period from 07/01/2022
Death rate for pneumonia patients As expected14.6
- State average 15.17 (computed here)
- National average 15.2
- No different than the national rate
- 348 patients
- Period from 07/01/2022
Death rate for stroke patients As expected11.9
- State average 11.65 (computed here)
- National average 11.9
- No different than the national rate
- 430 patients
- Period from 07/01/2023
Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate Better2.8
- State average 3.7 (computed here)
- National average 3.9
- Better than the national rate
- 4,919 patients
- Period from 07/01/2024
Iatrogenic pneumothorax rate As expected0.31
- State average 0.2 (computed here)
- National average 0.21
- No different than the national rate
- 10,584 patients
- Period from 07/01/2022
In-hospital fall-associated fracture rate As expected0.29
- State average 0.26 (computed here)
- National average 0.27
- No different than the national rate
- 11,641 patients
- Period from 07/01/2022
Perioperative pulmonary embolism or deep vein thrombosis rate As expected4.54
- State average 3.36 (computed here)
- National average 3.52
- No different than the national rate
- 4,524 patients
- Period from 07/01/2022
Postoperative acute kidney injury requiring dialysis rate Worse3.24
- State average 1.78 (computed here)
- National average 1.67
- Worse than the national rate
- 2,103 patients
- Period from 07/01/2022
Postoperative hemorrhage or hematoma rate Worse3.45
- State average 2.34 (computed here)
- National average 2.34
- Worse than the national rate
- 3,842 patients
- Period from 07/01/2022
Postoperative respiratory failure rate Worse13.19
- State average 9.5 (computed here)
- National average 9.42
- Worse than the national rate
- 2,062 patients
- Period from 07/01/2022
Postoperative sepsis rate As expected7.61
- State average 5.55 (computed here)
- National average 5.27
- No different than the national rate
- 2,141 patients
- Period from 07/01/2022
Postoperative wound dehiscence rate As expected2.68
- State average 1.77 (computed here)
- National average 1.77
- No different than the national rate
- 760 patients
- Period from 07/01/2022
Pressure ulcer rate As expected0.68
- State average 0.51 (computed here)
- National average 0.63
- No different than the national rate
- 9,619 patients
- Period from 07/01/2022

Measures CMS does not publish for this facility (1)

Rate of complications for hip/knee replacement patients — 7

Infections 5

Medicare Care Compare

Catheter Associated Urinary Tract Infections (ICU + select Wards) Better0.32
- State average 0.37
- National average 1
- Better than the national benchmark
- Period from 10/01/2024
Central Line Associated Bloodstream Infection (ICU + select Wards) Better0.44
- State average 0.5
- National average 1
- Better than the national benchmark
- Period from 10/01/2024
Clostridium Difficile (C.Diff) Better0.25
- State average 0.27
- National average 1
- Better than the national benchmark
- Period from 10/01/2024
MRSA Bacteremia As expected0.62
- State average 0.58
- National average 1
- No different than national benchmark
- Period from 10/01/2024
SSI - Colon Surgery As expected0.73
- State average 0.75
- National average 1
- No different than national benchmark
- Period from 10/01/2024

Measures CMS does not publish for this facility (1)

SSI - Abdominal Hysterectomy — 13

Outpatient imaging 2

Medicare Care Compare

Abdomen CT Use of Contrast Material 6.2
- State average 4.51 (computed here)
- National average 5.83 (computed here)
- Period from 07/01/2024
Breast Cancer Screening Recall Rates 11.5
- State average 6.41 (computed here)
- National average 8.08 (computed here)
- Period from 07/01/2024

Spending per patient 1

Medicare Care Compare

Medicare hospital spending per patient (Medicare Spending per Beneficiary) 0.97
- State average 0.97
- National average 0.99 (computed here)
- Period from 01/01/2024

Timely and effective care 15

Medicare Care Compare

Antithrombotic Therapy by End of Hospital Day 2 91
- State average 96.03 (computed here)
- National average 92.79 (computed here)
- 369 patients
- Period from 01/01/2024
Appropriate care for severe sepsis and septic shock 74
- State average 67
- National average 65
- 168 patients
- Period from 10/01/2024
Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better 182
- State average 166
- National average 168
- 1,550 patients
- Period from 10/01/2024
Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better 183
- State average 161
- National average 162
- 1,485 patients
- Period from 10/01/2024
Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better 177
- State average 242
- National average 257
- 63 patients
- Period from 10/01/2024
Discharged on Antithrombotic Therapy 99
- State average 98.2 (computed here)
- National average 96.1 (computed here)
- 410 patients
- Period from 01/01/2024
Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients 100
- State average 91
- National average 93
- 73 patients
- Period from 01/01/2024
Healthcare workers given influenza vaccination 89
- State average 87
- National average 78
- 5,988 patients
- Period from 10/01/2024
Hospital Harm - Severe Hypoglycemia 1
- State average 1.13 (computed here)
- National average 1.09 (computed here)
- 8,394 patients
- Period from 01/01/2024
Left before being seen 4
- State average 2
- National average 2
- 86,574 patients
- Period from 01/01/2024
Safe Use of Opioids - Concurrent Prescribing 11
- State average 13
- National average 15
- 8,465 patients
- Period from 01/01/2024
Septic Shock 3-Hour Bundle 80
- State average 73
- National average 73
- 60 patients
- Period from 10/01/2024
Septic Shock 6-Hour Bundle 97
- State average 87
- National average 87
- 35 patients
- Period from 10/01/2024
Severe Sepsis 3-Hour Bundle 83
- State average 83
- National average 81
- 169 patients
- Period from 10/01/2024
Severe Sepsis 6-Hour Bundle 99
- State average 93
- National average 93
- 89 patients
- Period from 10/01/2024

Measures CMS does not publish for this facility (15)

Anticoagulation Therapy for Atrial Fibrillation/Flutter — 5
Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better — 1
Emergency department volume — very high
Global Malnutrition Composite Score — 5
Global Malnutrition Composite Score: Malnutrition Diagnosis Documented — 5
Global Malnutrition Composite Score: Malnutrition Risk Screening — 5
Global Malnutrition Composite Score: Nutrition Assessment — 5
Global Malnutrition Composite Score: Nutritional Care Plan — 5
Head CT results — 1
Hospital Harm - Opioid Related Adverse Events — 5
Hospital Harm - Severe Hyperglycemia — 5
Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery — 5
Intensive Care Unit Venous Thromboembolism Prophylaxis — 5
ST-Segment Elevation Myocardial Infarction (STEMI) — 1
Venous Thromboembolism Prophylaxis — 5

Unplanned visits 12

Medicare Care Compare

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate As expected13.8
- State average 14.25 (computed here)
- National average 14.4
- No different than the national rate
- 793 patients
- Period from 07/01/2023
Heart failure (HF) 30-Day Readmission Rate As expected19.4
- State average 21.23 (computed here)
- National average 21.3
- No different than the national rate
- 1,222 patients
- Period from 07/01/2023
Hospital return days for heart attack patients 12.3
- State average 0.82 (computed here)
- National average 6.71 (computed here)
- Average days per 100 discharges
- 648 patients
- Period from 07/01/2022
Hospital return days for heart failure patients -0.1
- State average -3.12 (computed here)
- National average 4.02 (computed here)
- Average days per 100 discharges
- 820 patients
- Period from 07/01/2022
Hospital return days for pneumonia patients 18.3
- State average 4.9 (computed here)
- National average 5.65 (computed here)
- Average days per 100 discharges
- 355 patients
- Period from 07/01/2022
Pneumonia (PN) 30-Day Readmission Rate As expected16.8
- State average 17.36 (computed here)
- National average 17.3
- No different than the national rate
- 536 patients
- Period from 07/01/2023
Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy As expected5.4
- State average 5.31 (computed here)
- National average 5.4
- No different than the national rate
- 70 patients
- Period from 01/01/2024
Rate of inpatient admissions for patients receiving outpatient chemotherapy As expected10.8
- State average 10.87 (computed here)
- National average 10.7
- No different than the national rate
- 70 patients
- Period from 01/01/2024
Rate of readmission for CABG As expected10.6
- State average 11.07 (computed here)
- National average 11
- No different than the national rate
- 333 patients
- Period from 07/01/2023
Rate of readmission for chronic obstructive pulmonary disease (COPD) patients As expected20.5
- State average 19.7 (computed here)
- National average 20
- No different than the national rate
- 178 patients
- Period from 07/01/2023
Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) As expected13.6
- State average 12.88 (computed here)
- National average 13
- No different than the national rate
- 572 patients
- Period from 01/01/2022
Ratio of unplanned hospital visits after hospital outpatient surgery As expected1.2
- State average 1.02 (computed here)
- National average 1.01 (computed here)
- No different than expected
- 953 patients
- Period from 01/01/2024

Measures CMS does not publish for this facility (2)

Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) — 4
Rate of readmission after hip/knee replacement — 7

Sources for this page

Provider of Services: the certification, provider type, beds and status.
Medicare Care Compare: the star rating and every measure on this page, with the state and national rates CMS publishes beside them.
NPPES NPI Registry: the NPI records connected to this certification.

Better and worse are CMS's own comparison with the national rate, not ours: for most measures a low score is the good one (deaths, infections) and for others a high one is, so measures where CMS states no comparison are left uncoloured. The exception is star ratings, which are read against the national average here. Quality measures are published by CMS and are not adjusted or re-scored here. Averages marked “computed here” are the mean of every facility reporting that measure, worked out by NPIMap because CMS publishes no comparison for it. Confirm anything you rely on at Medicare Care Compare.