Rochester General Hospital

Hospital in Rochester, NY, Medicare certification number 330125. CMS publishes 67 quality measures for it.

Medicare certification

Provider of Services

CCN: 330125The number CMS certifies the facility under, not a provider identifier
Status: Active
Provider type: Hospital – Short-term
Listed by Care Compare as: Acute Care Hospitals
Ownership: Voluntary non-profit - Private
Control type: Private (not for profit)
Participating since: Jul 1, 1966
Last certification: Mar 28, 2024
Beds: 528
Overall star rating: 2 of 5Care Compare
Address: 1425 Portland Avenue
Rochester, NY 14621
(585) 922-4000

Patient survey (HCAHPS) 9

Medicare Care Compare

Cleanliness - star rating Worse2 of 5
- State average 3.04 (computed here)
- National average 3.44 (computed here)
- Period from 10/01/2024
Communication about medicines - star rating Worse2 of 5
- State average 2.27 (computed here)
- National average 2.71 (computed here)
- Period from 10/01/2024
Discharge information - star rating Worse3 of 5
- State average 2.9 (computed here)
- National average 3.31 (computed here)
- Period from 10/01/2024
Doctor communication - star rating Worse2 of 5
- State average 2.67 (computed here)
- National average 3.12 (computed here)
- Period from 10/01/2024
Nurse communication - star rating Worse2 of 5
- State average 2.89 (computed here)
- National average 3.43 (computed here)
- Period from 10/01/2024
Overall hospital rating - star rating Worse2 of 5
- State average 2.81 (computed here)
- National average 3.29 (computed here)
- Period from 10/01/2024
Quietness - star rating Worse2 of 5
- State average 2.3 (computed here)
- National average 3.27 (computed here)
- Period from 10/01/2024
Recommend hospital - star rating Worse2 of 5
- State average 3.1 (computed here)
- National average 3.64 (computed here)
- Period from 10/01/2024
Summary star rating Worse2 of 5
- State average 2.8 (computed here)
- National average 3.27 (computed here)
- Period from 10/01/2024

Complications and deaths 20

Medicare Care Compare

Abdominopelvic accidental puncture or laceration rate As expected1.54
- State average 1.05 (computed here)
- National average 1.06
- No different than the national rate
- 1,327 patients
- Period from 07/01/2022
CMS Medicare PSI 90: Patient safety and adverse events composite Worse1.75
- State average 1.1 (computed here)
- National average 1
- Worse than the national value
- Period from 07/01/2022
Death rate among surgical inpatients with serious treatable complications As expected173.53
- State average 183.97 (computed here)
- National average 173.3
- No different than the national rate
- 110 patients
- Period from 07/01/2022
Death rate for CABG surgery patients As expected1.6
- State average 1.91 (computed here)
- National average 2.4
- No different than the national rate
- 70 patients
- Period from 07/01/2022
Death rate for COPD patients As expected7.9
- State average 8.32 (computed here)
- National average 8.6
- No different than the national rate
- 92 patients
- Period from 07/01/2022
Death rate for heart attack patients As expected10.6
- State average 11.31 (computed here)
- National average 11.9
- No different than the national rate
- 142 patients
- Period from 07/01/2022
Death rate for heart failure patients As expected10.7
- State average 10.43 (computed here)
- National average 11.1
- No different than the national rate
- 346 patients
- Period from 07/01/2022
Death rate for pneumonia patients As expected13
- State average 14.6 (computed here)
- National average 15.2
- No different than the national rate
- 240 patients
- Period from 07/01/2022
Death rate for stroke patients As expected9.8
- State average 11.03 (computed here)
- National average 11.9
- No different than the national rate
- 634 patients
- Period from 07/01/2023
Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate Better2.8
- State average 3.71 (computed here)
- National average 3.9
- Better than the national rate
- 7,150 patients
- Period from 07/01/2024
Iatrogenic pneumothorax rate As expected0.35
- State average 0.21 (computed here)
- National average 0.21
- No different than the national rate
- 6,752 patients
- Period from 07/01/2022
In-hospital fall-associated fracture rate As expected0.39
- State average 0.29 (computed here)
- National average 0.27
- No different than the national rate
- 7,066 patients
- Period from 07/01/2022
Perioperative pulmonary embolism or deep vein thrombosis rate Worse5.59
- State average 3.69 (computed here)
- National average 3.52
- Worse than the national rate
- 1,934 patients
- Period from 07/01/2022
Postoperative acute kidney injury requiring dialysis rate As expected1.46
- State average 1.67 (computed here)
- National average 1.67
- No different than the national rate
- 986 patients
- Period from 07/01/2022
Postoperative hemorrhage or hematoma rate Worse4.42
- State average 2.43 (computed here)
- National average 2.34
- Worse than the national rate
- 1,826 patients
- Period from 07/01/2022
Postoperative respiratory failure rate As expected11.02
- State average 9.32 (computed here)
- National average 9.42
- No different than the national rate
- 952 patients
- Period from 07/01/2022
Postoperative sepsis rate As expected7.01
- State average 5.46 (computed here)
- National average 5.27
- No different than the national rate
- 992 patients
- Period from 07/01/2022
Postoperative wound dehiscence rate As expected1.82
- State average 1.73 (computed here)
- National average 1.77
- No different than the national rate
- 419 patients
- Period from 07/01/2022
Pressure ulcer rate Worse2.27
- State average 0.91 (computed here)
- National average 0.63
- Worse than the national rate
- 5,687 patients
- Period from 07/01/2022
Rate of complications for hip/knee replacement patients As expected3.3
- State average 3.95 (computed here)
- National average 4.1
- No different than the national rate
- 264 patients
- Period from 04/01/2023

Infections 6

Medicare Care Compare

Catheter Associated Urinary Tract Infections (ICU + select Wards) Better0.54
- State average 0.44
- National average 1
- Better than the national benchmark
- Period from 10/01/2024
Central Line Associated Bloodstream Infection (ICU + select Wards) Better0.48
- State average 0.55
- National average 1
- Better than the national benchmark
- Period from 10/01/2024
Clostridium Difficile (C.Diff) Better0.52
- State average 0.33
- National average 1
- Better than the national benchmark
- Period from 10/01/2024
MRSA Bacteremia As expected0.67
- State average 0.68
- National average 1
- No different than national benchmark
- Period from 10/01/2024
SSI - Abdominal Hysterectomy As expected1.73
- State average 0.94
- National average 1
- No different than national benchmark
- Period from 10/01/2024
SSI - Colon Surgery As expected0.49
- State average 0.75
- National average 1
- No different than national benchmark
- Period from 10/01/2024

Outpatient imaging 2

Medicare Care Compare

Abdomen CT Use of Contrast Material 7
- State average 5.23 (computed here)
- National average 5.83 (computed here)
- Period from 07/01/2024
Breast Cancer Screening Recall Rates 10.9
- State average 23.75 (computed here)
- National average 8.08 (computed here)
- Period from 07/01/2024

Spending per patient 1

Medicare Care Compare

Medicare hospital spending per patient (Medicare Spending per Beneficiary) 0.92
- State average 0.99
- National average 0.99 (computed here)
- Period from 01/01/2024

Timely and effective care 16

Medicare Care Compare

Anticoagulation Therapy for Atrial Fibrillation/Flutter 81
- State average 77.25 (computed here)
- National average 74.05 (computed here)
- 109 patients
- Period from 01/01/2024
Antithrombotic Therapy by End of Hospital Day 2 97
- State average 92.87 (computed here)
- National average 92.79 (computed here)
- 481 patients
- Period from 01/01/2024
Appropriate care for severe sepsis and septic shock 45
- State average 60
- National average 65
- 105 patients
- Period from 10/01/2024
Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better 239
- State average 200
- National average 168
- 74,137 patients
- Period from 10/01/2024
Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better 414
- State average 331
- National average 287
- 255 patients
- Period from 10/01/2024
Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better 233
- State average 194
- National average 162
- 69,556 patients
- Period from 10/01/2024
Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better 355
- State average 294
- National average 257
- 4,418 patients
- Period from 10/01/2024
Discharged on Antithrombotic Therapy 99
- State average 96.71 (computed here)
- National average 96.1 (computed here)
- 492 patients
- Period from 01/01/2024
Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients 100
- State average 92
- National average 93
- 49 patients
- Period from 01/01/2024
Healthcare workers given influenza vaccination 70
- State average 72
- National average 78
- 11,313 patients
- Period from 10/01/2024
Left before being seen 1
- State average 2
- National average 2
- 97,971 patients
- Period from 01/01/2024
Safe Use of Opioids - Concurrent Prescribing 12
- State average 14
- National average 15
- 6,203 patients
- Period from 01/01/2024
Septic Shock 3-Hour Bundle 42
- State average 74
- National average 73
- 19 patients
- Period from 10/01/2024
Severe Sepsis 3-Hour Bundle 74
- State average 78
- National average 81
- 105 patients
- Period from 10/01/2024
Severe Sepsis 6-Hour Bundle 70
- State average 88
- National average 93
- 53 patients
- Period from 10/01/2024
ST-Segment Elevation Myocardial Infarction (STEMI) 46
- State average 46.05 (computed here)
- National average 46.51 (computed here)
- 46 patients
- Period from 01/01/2024

Measures CMS does not publish for this facility (14)

Emergency department volume — very high
Global Malnutrition Composite Score — 5
Global Malnutrition Composite Score: Malnutrition Diagnosis Documented — 5
Global Malnutrition Composite Score: Malnutrition Risk Screening — 5
Global Malnutrition Composite Score: Nutrition Assessment — 5
Global Malnutrition Composite Score: Nutritional Care Plan — 5
Head CT results — 5
Hospital Harm - Opioid Related Adverse Events — 5
Hospital Harm - Severe Hyperglycemia — 5
Hospital Harm - Severe Hypoglycemia — 5
Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery — 5
Intensive Care Unit Venous Thromboembolism Prophylaxis — 5
Septic Shock 6-Hour Bundle — 1, 2, 3
Venous Thromboembolism Prophylaxis — 5

Unplanned visits 13

Medicare Care Compare

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate As expected15.7
- State average 14.47 (computed here)
- National average 14.4
- No different than the national rate
- 678 patients
- Period from 07/01/2023
Heart failure (HF) 30-Day Readmission Rate As expected22.8
- State average 21.89 (computed here)
- National average 21.3
- No different than the national rate
- 1,625 patients
- Period from 07/01/2023
Hospital return days for heart attack patients 56.1
- State average 10.66 (computed here)
- National average 6.71 (computed here)
- More days than average per 100 discharges
- 188 patients
- Period from 07/01/2022
Hospital return days for heart failure patients 44.4
- State average 26.25 (computed here)
- National average 4.02 (computed here)
- More days than average per 100 discharges
- 417 patients
- Period from 07/01/2022
Hospital return days for pneumonia patients 84.2
- State average 27.98 (computed here)
- National average 5.65 (computed here)
- More days than average per 100 discharges
- 233 patients
- Period from 07/01/2022
Pneumonia (PN) 30-Day Readmission Rate As expected17
- State average 17.78 (computed here)
- National average 17.3
- No different than the national rate
- 944 patients
- Period from 07/01/2023
Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy As expected4.1
- State average 5.03 (computed here)
- National average 5.4
- No different than the national rate
- 145 patients
- Period from 01/01/2024
Rate of inpatient admissions for patients receiving outpatient chemotherapy As expected8.9
- State average 11.22 (computed here)
- National average 10.7
- No different than the national rate
- 145 patients
- Period from 01/01/2024
Rate of readmission after hip/knee replacement As expected7.7
- State average 5.59 (computed here)
- National average 5.8
- No different than the national rate
- 261 patients
- Period from 07/01/2023
Rate of readmission for CABG As expected9.9
- State average 10.69 (computed here)
- National average 11
- No different than the national rate
- 188 patients
- Period from 07/01/2023
Rate of readmission for chronic obstructive pulmonary disease (COPD) patients As expected21.4
- State average 20.27 (computed here)
- National average 20
- No different than the national rate
- 508 patients
- Period from 07/01/2023
Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) As expected12.8
- State average 12.82 (computed here)
- National average 13
- No different than the national rate
- 396 patients
- Period from 01/01/2022
Ratio of unplanned hospital visits after hospital outpatient surgery As expected1
- State average 0.93 (computed here)
- National average 1.01 (computed here)
- No different than expected
- 590 patients
- Period from 01/01/2024

Measures CMS does not publish for this facility (1)

Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) — 4

Sources for this page

Provider of Services: the certification, provider type, beds and status.
Medicare Care Compare: the star rating and every measure on this page, with the state and national rates CMS publishes beside them.

Better and worse are CMS's own comparison with the national rate, not ours: for most measures a low score is the good one (deaths, infections) and for others a high one is, so measures where CMS states no comparison are left uncoloured. The exception is star ratings, which are read against the national average here. Quality measures are published by CMS and are not adjusted or re-scored here. Averages marked “computed here” are the mean of every facility reporting that measure, worked out by NPIMap because CMS publishes no comparison for it. Confirm anything you rely on at Medicare Care Compare.