Citizens Memorial Hospital

Hospital in Bolivar, MO, Medicare certification number 260195. CMS publishes 54 quality measures for it.

Medicare certification

Provider of Services

CCN: 260195The number CMS certifies the facility under, not a provider identifier
Status: Active
Provider type: Hospital – Short-term
Listed by Care Compare as: Acute Care Hospitals
Ownership: Government - Hospital District or Authority
Control type: Hospital district or authority
Participating since: Sep 30, 1982
Last certification: Sep 24, 1999
Beds: 74
Overall star rating: 3 of 5Care Compare
Address: 1500 N Oakland
Bolivar, MO 65613
(417) 326-6000

NPI records for this facility 1

Citizens Memorial Hospital District
- General Acute Care Hospital
- Bolivar, MO
- NPI 1003981549
Medicare enrollment

Patient survey (HCAHPS) 9

Medicare Care Compare

Cleanliness - star rating Better5 of 5
- State average 3.3 (computed here)
- National average 3.44 (computed here)
- Period from 10/01/2024
Communication about medicines - star rating Better3 of 5
- State average 2.69 (computed here)
- National average 2.71 (computed here)
- Period from 10/01/2024
Discharge information - star rating Better4 of 5
- State average 3.43 (computed here)
- National average 3.31 (computed here)
- Period from 10/01/2024
Doctor communication - star rating Better4 of 5
- State average 3.09 (computed here)
- National average 3.12 (computed here)
- Period from 10/01/2024
Nurse communication - star rating Worse3 of 5
- State average 3.39 (computed here)
- National average 3.43 (computed here)
- Period from 10/01/2024
Overall hospital rating - star rating Worse3 of 5
- State average 3.41 (computed here)
- National average 3.29 (computed here)
- Period from 10/01/2024
Quietness - star rating Worse3 of 5
- State average 3.57 (computed here)
- National average 3.27 (computed here)
- Period from 10/01/2024
Recommend hospital - star rating Better4 of 5
- State average 3.66 (computed here)
- National average 3.64 (computed here)
- Period from 10/01/2024
Summary star rating Better4 of 5
- State average 3.31 (computed here)
- National average 3.27 (computed here)
- Period from 10/01/2024

Complications and deaths 16

Medicare Care Compare

Abdominopelvic accidental puncture or laceration rate As expected1.02
- State average 1.03 (computed here)
- National average 1.06
- No different than the national rate
- 131 patients
- Period from 07/01/2022
CMS Medicare PSI 90: Patient safety and adverse events composite As expected0.95
- State average 0.97 (computed here)
- National average 1
- No different than the national value
- Period from 07/01/2022
Death rate for heart attack patients As expected12.1
- State average 11.96 (computed here)
- National average 11.9
- No different than the national rate
- 75 patients
- Period from 07/01/2022
Death rate for heart failure patients As expected12.2
- State average 11.68 (computed here)
- National average 11.1
- No different than the national rate
- 70 patients
- Period from 07/01/2022
Death rate for pneumonia patients As expected16.7
- State average 15.5 (computed here)
- National average 15.2
- No different than the national rate
- 66 patients
- Period from 07/01/2022
Death rate for stroke patients As expected9.2
- State average 12.03 (computed here)
- National average 11.9
- No different than the national rate
- 40 patients
- Period from 07/01/2023
Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate As expected4.4
- State average 3.99 (computed here)
- National average 3.9
- No different than the national rate
- 763 patients
- Period from 07/01/2024
Iatrogenic pneumothorax rate As expected0.2
- State average 0.21 (computed here)
- National average 0.21
- No different than the national rate
- 866 patients
- Period from 07/01/2022
In-hospital fall-associated fracture rate As expected0.26
- State average 0.28 (computed here)
- National average 0.27
- No different than the national rate
- 826 patients
- Period from 07/01/2022
Perioperative pulmonary embolism or deep vein thrombosis rate As expected3.02
- State average 3.39 (computed here)
- National average 3.52
- No different than the national rate
- 271 patients
- Period from 07/01/2022
Postoperative acute kidney injury requiring dialysis rate As expected1.66
- State average 1.62 (computed here)
- National average 1.67
- No different than the national rate
- 90 patients
- Period from 07/01/2022
Postoperative hemorrhage or hematoma rate As expected2.24
- State average 2.31 (computed here)
- National average 2.34
- No different than the national rate
- 255 patients
- Period from 07/01/2022
Postoperative respiratory failure rate As expected10.91
- State average 9.85 (computed here)
- National average 9.42
- No different than the national rate
- 86 patients
- Period from 07/01/2022
Postoperative sepsis rate As expected5.01
- State average 5.07 (computed here)
- National average 5.27
- No different than the national rate
- 80 patients
- Period from 07/01/2022
Postoperative wound dehiscence rate As expected1.72
- State average 1.76 (computed here)
- National average 1.77
- No different than the national rate
- 60 patients
- Period from 07/01/2022
Pressure ulcer rate As expected0.47
- State average 0.56 (computed here)
- National average 0.63
- No different than the national rate
- 558 patients
- Period from 07/01/2022

Measures CMS does not publish for this facility (4)

Death rate among surgical inpatients with serious treatable complications — 1
Death rate for CABG surgery patients — 5
Death rate for COPD patients — 1
Rate of complications for hip/knee replacement patients — 1

Infections 1

Medicare Care Compare

Clostridium Difficile (C.Diff) As expected0.38
- State average 0.33
- National average 1
- No different than national benchmark
- Period from 10/01/2024

Measures CMS does not publish for this facility (5)

Catheter Associated Urinary Tract Infections (ICU + select Wards) — 13
Central Line Associated Bloodstream Infection (ICU + select Wards) — 13
MRSA Bacteremia — 13
SSI - Abdominal Hysterectomy — 13
SSI - Colon Surgery — 13

Outpatient imaging 2

Medicare Care Compare

Abdomen CT Use of Contrast Material 3.7
- State average 5.29 (computed here)
- National average 5.83 (computed here)
- Period from 07/01/2024
Breast Cancer Screening Recall Rates 2.5
- State average 6.54 (computed here)
- National average 8.08 (computed here)
- Period from 07/01/2024

Spending per patient 1

Medicare Care Compare

Medicare hospital spending per patient (Medicare Spending per Beneficiary) 0.91
- State average 0.98
- National average 0.99 (computed here)
- Period from 01/01/2024

Timely and effective care 16

Medicare Care Compare

Appropriate care for severe sepsis and septic shock 62
- State average 63
- National average 65
- 266 patients
- Period from 10/01/2024
Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better 198
- State average 162
- National average 168
- 858 patients
- Period from 10/01/2024
Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better 307
- State average 272
- National average 287
- 59 patients
- Period from 10/01/2024
Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better 186
- State average 155
- National average 162
- 760 patients
- Period from 10/01/2024
Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better 320
- State average 263
- National average 257
- 43 patients
- Period from 10/01/2024
Discharged on Antithrombotic Therapy 100
- State average 96.61 (computed here)
- National average 96.1 (computed here)
- 27 patients
- Period from 01/01/2024
Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients 99
- State average 96
- National average 93
- 95 patients
- Period from 01/01/2024
Head CT results 97
- State average 74
- National average 69
- 34 patients
- Period from 10/01/2024
Healthcare workers given influenza vaccination 91
- State average 87
- National average 78
- 1,843 patients
- Period from 10/01/2024
Left before being seen 2
- State average 3
- National average 2
- 19,907 patients
- Period from 01/01/2024
Safe Use of Opioids - Concurrent Prescribing 13
- State average 16
- National average 15
- 710 patients
- Period from 01/01/2024
Septic Shock 3-Hour Bundle 78
- State average 70
- National average 73
- 90 patients
- Period from 10/01/2024
Septic Shock 6-Hour Bundle 80
- State average 85
- National average 87
- 46 patients
- Period from 10/01/2024
Severe Sepsis 3-Hour Bundle 79
- State average 79
- National average 81
- 266 patients
- Period from 10/01/2024
Severe Sepsis 6-Hour Bundle 89
- State average 94
- National average 93
- 148 patients
- Period from 10/01/2024
Venous Thromboembolism Prophylaxis 88
- State average 83.25 (computed here)
- National average 82.23 (computed here)
- 1,008 patients
- Period from 01/01/2024

Measures CMS does not publish for this facility (14)

Anticoagulation Therapy for Atrial Fibrillation/Flutter — 5
Antithrombotic Therapy by End of Hospital Day 2 — 1
Emergency department volume — low
Global Malnutrition Composite Score — 5
Global Malnutrition Composite Score: Malnutrition Diagnosis Documented — 5
Global Malnutrition Composite Score: Malnutrition Risk Screening — 5
Global Malnutrition Composite Score: Nutrition Assessment — 5
Global Malnutrition Composite Score: Nutritional Care Plan — 5
Hospital Harm - Opioid Related Adverse Events — 5
Hospital Harm - Severe Hyperglycemia — 5
Hospital Harm - Severe Hypoglycemia — 5
Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery — 5
Intensive Care Unit Venous Thromboembolism Prophylaxis — 5
ST-Segment Elevation Myocardial Infarction (STEMI) — 1

Unplanned visits 9

Medicare Care Compare

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate As expected12.7
- State average 14.32 (computed here)
- National average 14.4
- No different than the national rate
- 123 patients
- Period from 07/01/2023
Heart failure (HF) 30-Day Readmission Rate As expected19.2
- State average 21.62 (computed here)
- National average 21.3
- No different than the national rate
- 135 patients
- Period from 07/01/2023
Hospital return days for heart attack patients 1
- State average 5.15 (computed here)
- National average 6.71 (computed here)
- Average days per 100 discharges
- 68 patients
- Period from 07/01/2022
Hospital return days for heart failure patients -47.5
- State average 2 (computed here)
- National average 4.02 (computed here)
- Fewer days than average per 100 discharges
- 72 patients
- Period from 07/01/2022
Hospital return days for pneumonia patients -41.3
- State average 0.79 (computed here)
- National average 5.65 (computed here)
- Fewer days than average per 100 discharges
- 64 patients
- Period from 07/01/2022
Pneumonia (PN) 30-Day Readmission Rate As expected16.3
- State average 17.28 (computed here)
- National average 17.3
- No different than the national rate
- 135 patients
- Period from 07/01/2023
Rate of readmission for chronic obstructive pulmonary disease (COPD) patients As expected18.6
- State average 20.11 (computed here)
- National average 20
- No different than the national rate
- 82 patients
- Period from 07/01/2023
Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) As expected11.8
- State average 13.12 (computed here)
- National average 13
- No different than the national rate
- 748 patients
- Period from 01/01/2022
Ratio of unplanned hospital visits after hospital outpatient surgery As expected1.1
- State average 0.98 (computed here)
- National average 1.01 (computed here)
- No different than expected
- 273 patients
- Period from 01/01/2024

Measures CMS does not publish for this facility (5)

Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) — 4
Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy — 1
Rate of inpatient admissions for patients receiving outpatient chemotherapy — 1
Rate of readmission after hip/knee replacement — 1
Rate of readmission for CABG — 5

Sources for this page

Provider of Services: the certification, provider type, beds and status.
Medicare Care Compare: the star rating and every measure on this page, with the state and national rates CMS publishes beside them.
NPPES NPI Registry: the NPI records connected to this certification.

Better and worse are CMS's own comparison with the national rate, not ours: for most measures a low score is the good one (deaths, infections) and for others a high one is, so measures where CMS states no comparison are left uncoloured. The exception is star ratings, which are read against the national average here. Quality measures are published by CMS and are not adjusted or re-scored here. Averages marked “computed here” are the mean of every facility reporting that measure, worked out by NPIMap because CMS publishes no comparison for it. Confirm anything you rely on at Medicare Care Compare.