Hands and Hearts Hospice Corporation

CCN

221621The number CMS certifies the facility under, not a provider identifier

Status

Active

Provider type

Hospice

Participating since

Apr 29, 2024

Last certification

Apr 18, 2024

Address

34 Washington Street, Suite 100
Wellesley Hills, MA 02481
(617) 675-1900

• Hands and Hearts Hospice Corporation

  • Community Based Hospice Care Agency
  • Wellesley Hills, MA
  • NPI 1750067385
  Medicare enrollment

• Caregivers rated the hospice agency a 9 or 10 74
  • State average 82
  • National average 83
  • Period from 10/01/2023-09/30/2025
• The hospice team always communicated well 71
  • State average 81
  • National average 82
  • Period from 10/01/2023-09/30/2025
• The hospice team always provided timely help 69
  • State average 77
  • National average 78
  • Period from 10/01/2023-09/30/2025
• The hospice team always treated the patient with respect 86
  • State average 91
  • National average 91
  • Period from 10/01/2023-09/30/2025
• The hospice team provided the right amount of emotional and spiritual support 83
  • State average 91
  • National average 91
  • Period from 10/01/2023-09/30/2025
• The patient always got the help they needed for pain and symptoms 57
  • State average 76
  • National average 76
  • Period from 10/01/2023-09/30/2025
• YES, they would definitely recommend the hospice 68
  • State average 85
  • National average 85
  • Period from 10/01/2023-09/30/2025

• Beliefs & Values Addressed (if desired by the patient) 88.61
  • State average 98.61
  • National average 99.27
  • Period from 10/01/2024 - 09/30/2025
• Burdensome transitions, Type 1 (% live discharges) 11.1
  • State average 8.3
  • National average 8.5
  • Period from 01/01/2023 - 12/31/2024
• Burdensome transitions, Type 2 (% live discharges) 0
  • State average 2.7
  • National average 2.1
  • Period from 01/01/2023 - 12/31/2024
• CHC/GIP provided (% days) 0
  • State average 0.5
  • National average 0.5
  • Period from 01/01/2023 - 12/31/2024
• Early live discharges (% live discharges) 22.2
  • State average 9.4
  • National average 7.3
  • Period from 01/01/2023 - 12/31/2024
• Gaps in nursing visits (% elections) 73.1
  • State average 52.9
  • National average 52.4
  • Period from 01/01/2023 - 12/31/2024
• Hospice and Palliative Care Composite Process Measure 81.01
  • State average 95.51
  • National average 96.15
  • Period from 10/01/2024 - 09/30/2025
• Hospice and Palliative Care Dyspnea Screening 98.73
  • State average 99.64
  • National average 99.53
  • Period from 10/01/2024 - 09/30/2025
• Hospice and Palliative Care Dyspnea Treatment 96.88
  • State average 98.11
  • National average 98.59
  • Period from 10/01/2024 - 09/30/2025
• Hospice and Palliative Care Pain Assessment 87.1
  • State average 97.9
  • National average 98.27
  • Period from 10/01/2024 - 09/30/2025
• Hospice and Palliative Care Pain Screening 96.84
  • State average 99.08
  • National average 99
  • Period from 10/01/2024 - 09/30/2025
• Hospice and Palliative Care Treatment Preferences 96.84
  • State average 99.74
  • National average 99.8
  • Period from 10/01/2024 - 09/30/2025
• Hospice Care Index Overall Score 8
  • State average 9.2
  • National average 8.8
  • Period from 01/01/2023 - 12/31/2024
• Late live discharges (% live discharges) 0
  • State average 36.4
  • National average 37.4
  • Period from 01/01/2023 - 12/31/2024
• Nurse care minutes per routine home care days (minutes) 13
  • State average 14
  • National average 19.9
  • Period from 01/01/2023 - 12/31/2024
• Patient Treated with an Opioid Who Are Given a Bowel Regimen 95.35
  • State average 98.76
  • National average 98.46
  • Period from 10/01/2024 - 09/30/2025
• Skilled nursing minutes on weekends (% minutes) 7.9
  • State average 8.6
  • National average 9.6
  • Period from 01/01/2023 - 12/31/2024
• Visits near death (% decedents) 91.4
  • State average 93.3
  • National average 89.3
  • Period from 01/01/2023 - 12/31/2024

Clinicians who list this facility as a hospital or facility affiliation in Care Compare.

• Michael G Bertos, M.D.

  • Internal Medicine Physician
  • N Chelmsford, MA
  • NPI 1043245145
• Katie Canto, APRN

  • Family Nurse Practitioner
  • North Andover, MA
  • NPI 1164230066
• Janine Jones, ARNP

  • Critical Care Medicine Nurse Practitioner
  • Panama City, FL
  • NPI 1003394198
• Marie Lord, NP

  • Nurse Practitioner
  • Needham, MA
  • NPI 1023485307
• Panida Pheang, NP-C

  • Adult Health Nurse Practitioner
  • Ayer, MA
  • NPI 1295447548
• Stephanie Ponte, CNP

  • Adult Health Nurse Practitioner
  • North Andover, MA
  • NPI 1265978886
• Tracy Ann Ramos

  • Gerontology Nurse Practitioner
  • North Andover, MA
  • NPI 1255515359
• Amanda Suzanne Trainer, ACNPC-AG

  • Acute Care Nurse Practitioner
  • Boston, MA
  • NPI 1518684661
• Rebecca Webb, NP-C

  • Family Nurse Practitioner
  • North Andover, MA
  • NPI 1578144366

• Provider of Services: the certification, provider type, beds and status.
• Medicare Care Compare: the star rating and every measure on this page, with the state and national rates CMS publishes beside them, and the clinicians who list this facility as an affiliation.
• NPPES NPI Registry: the NPI records connected to this certification and the names of the providers listed above.

Better and worse are CMS's own comparison with the national rate, not ours: for most measures a low score is the good one (deaths, infections) and for others a high one is, so measures where CMS states no comparison are left uncoloured. The exception is star ratings, which are read against the national average here. Quality measures are published by CMS and are not adjusted or re-scored here. Averages marked “computed here” are the mean of every facility reporting that measure, worked out by NPIMap because CMS publishes no comparison for it. Confirm anything you rely on at Medicare Care Compare.