Servant's Heart Hospice, LLC

Doing business as Caring Hands Hospice

Hospice in West Monroe, LA, Medicare certification number 191643. CMS publishes 20 quality measures for it.

Medicare certification

Provider of Services

CCN: 191643The number CMS certifies the facility under, not a provider identifier
Status: Active
Provider type: Hospice
Ownership: For-Profit
Control type: Proprietary - Corporation
Participating since: Oct 26, 2007
Last certification: Mar 3, 2021
Address: 3602 Cypress Street, Ste B,
West Monroe, LA 71291
(318) 516-2640

NPI records for this facility (CCN to NPI Mapping) 1

Servant's Heart Hospice, LLC

dba Caring Hands Hospice
- Community Based Hospice Care Agency
- West Monroe, LA
- NPI 1164627527
Medicare enrollment

Family survey (CAHPS Hospice) 0

Medicare Care Compare

Measures CMS does not publish for this facility (8)

Caregivers rated the hospice agency a 9 or 10 — 6
Family caregiver survey rating — 15
The hospice team always communicated well — 6
The hospice team always provided timely help — 6
The hospice team always treated the patient with respect — 6
The hospice team provided the right amount of emotional and spiritual support — 6
The patient always got the help they needed for pain and symptoms — 6
YES, they would definitely recommend the hospice — 6

Affiliated providers 2

Medicare Care Compare

Clinicians who list this facility as a hospital or facility affiliation in Care Compare.

Kenneth Paul Metoyer, MD
- Family Medicine Physician
- Ruston, LA
- NPI 1265692156
Steven Patrickl Unkel, M.D.
- Family Medicine Physician
- Farmerville, LA
- NPI 1770544124

Quality measures 20

Medicare Care Compare

Beliefs & Values Addressed (if desired by the patient) 96.34
- State average 99.4
- National average 99.27
- Period from 10/01/2024 - 09/30/2025
Burdensome transitions, Type 1 (% live discharges) 16.1
- State average 13
- National average 8.5
- Period from 01/01/2023 - 12/31/2024
Burdensome transitions, Type 2 (% live discharges) 0
- State average 2.7
- National average 2.1
- Period from 01/01/2023 - 12/31/2024
CHC/GIP provided (% days) 0
- State average 0.5
- National average 0.5
- Period from 01/01/2023 - 12/31/2024
Early live discharges (% live discharges) 9.7
- State average 8
- National average 7.3
- Period from 01/01/2023 - 12/31/2024
Gaps in nursing visits (% elections) 21.7
- State average 43.2
- National average 52.4
- Period from 01/01/2023 - 12/31/2024
Hospice and Palliative Care Composite Process Measure 90.24
- State average 96.14
- National average 96.15
- Period from 10/01/2024 - 09/30/2025
Hospice and Palliative Care Dyspnea Screening 98.78
- State average 99.38
- National average 99.53
- Period from 10/01/2024 - 09/30/2025
Hospice and Palliative Care Dyspnea Treatment 95
- State average 99.43
- National average 98.59
- Period from 10/01/2024 - 09/30/2025
Hospice and Palliative Care Pain Assessment 95.92
- State average 97.45
- National average 98.27
- Period from 10/01/2024 - 09/30/2025
Hospice and Palliative Care Pain Screening 98.78
- State average 98.97
- National average 99
- Period from 10/01/2024 - 09/30/2025
Hospice and Palliative Care Treatment Preferences 100
- State average 99.82
- National average 99.8
- Period from 10/01/2024 - 09/30/2025
Hospice Care Index Overall Score 10
- State average 8.7
- National average 8.8
- Period from 01/01/2023 - 12/31/2024
Hospice Visits in the Last Days of Life 59.3
- State average 55.8
- National average 48.3
- Period from 01/01/2023 - 12/31/2024
Late live discharges (% live discharges) 51.6
- State average 37.2
- National average 37.4
- Period from 01/01/2023 - 12/31/2024
Nurse care minutes per routine home care days (minutes) 12.5
- State average 11.8
- National average 19.9
- Period from 01/01/2023 - 12/31/2024
Patient Treated with an Opioid Who Are Given a Bowel Regimen 96.3
- State average 99.42
- National average 98.46
- Period from 10/01/2024 - 09/30/2025
Per-beneficiary spending (U.S. dollars $) 22,715
- State average 16,619.12 (computed here)
- National average 19,227
- Period from 01/01/2023 - 12/31/2024
Skilled nursing minutes on weekends (% minutes) 5.4
- State average 7.1
- National average 9.6
- Period from 01/01/2023 - 12/31/2024
Visits near death (% decedents) 93.3
- State average 91
- National average 89.3
- Period from 01/01/2023 - 12/31/2024

Sources for this page

Provider of Services: the certification, provider type, beds and status.
Medicare Care Compare: the star rating and every measure on this page, with the state and national rates CMS publishes beside them, and the clinicians who list this facility as an affiliation.
NPPES NPI Registry: the NPI records connected to this certification and the names of the providers listed above.

Better and worse are CMS's own comparison with the national rate, not ours: for most measures a low score is the good one (deaths, infections) and for others a high one is, so measures where CMS states no comparison are left uncoloured. The exception is star ratings, which are read against the national average here. Quality measures are published by CMS and are not adjusted or re-scored here. Averages marked “computed here” are the mean of every facility reporting that measure, worked out by NPIMap because CMS publishes no comparison for it. Confirm anything you rely on at Medicare Care Compare.